General

Are you currently accepting commissions?

Hello, I’m currently not accepting commissions at this time. I usually post availability on my Instagram profile.

I have a question about an order. Who do i contact?

If you have any questions, please contact me at penelopeluvprints@gmail.com. I will try to get back to you as soon as possible. Messages during my convention schedule may experience a delay in response.

Do you accept Returns, Exchanges or Cancellations?

I want you to be happy with your order, if there are any issues and I will do my best to make it right. If you would like to cancel an order, please contact me within 1 business day and I will refund your order asap.


Shipping & Service

What shipping methods do you offer?

  • USPS First-Class - Usually Arrives within 2 weeks in US.

  • USPS Priority - Usually 1-3 business days

  • USPS First-Class International - Usually within 1 month, varies by country and customs.

When can I expect my order?

Orders are processed within 1-2 days and shipped within the time frame of the selected delivery method. First-Class USPS usually arrives in the contiguous US within 2 weeks. USPS Priority usually gets delivered within 1-3 business days.

International orders vary greatly depending on the countries customs process. In my experience, most orders are received within the month. Also, please be aware if your country supports a Value-added Tax (VAT). We are not responsible for this charge.


Framing

Where can I purchase frames for your prints?

Our standard print sizes are ANSI A 8.5in by 11in and A3 11in by 17in.
We recommend Michaels Stores - Art Supplies, Crafts & Framing for your frames. Additionally, you can get frames at A3+ (13in by 19in) for a matte finish around your 11x17in art print.